Members sometimes have questions about the Starwood Privilege programme. For your convenience, the following frequently asked questions and answers have been compiled. If you do not find the answer to your question, you may wish to to e-mail or phone Starwood Privilege. For more details please Contact Us.

1. Where can I use the membership?
   
   
2. How much does it cost to join the membership?
   
   
3. How do I join the membership?
   
   
4. What does 10% off Best Available Rate mean?
   
   
5. What other new benefits are available with the improved Starwood Privilege programme?
   
   
6. How do I use the dining card?
   
   
7. What is the meaning of full published room rates, full regular room rates and rack rates?
   
   
8. What is the meaning of 'subject to space availability', and 'not valid through periods of expected high hotel occupancy' ?
   
   
9. Why can I sometimes access better room rates than the rates available through my accommodation certificates?
   
   
10. What happens if my membership is lost or stolen?
    
    
11. What is the difference between Starwood Privilege and Starwood Preferred Guest?
    
    
12. What does membership cost and how does a client arrange payment?
    
    
13. Where is Starwood Privilege not valid?
    
    
14. How long is the membership valid?
    
    
15. Can membership of Starwood Privilege be cancelled?
    
    
16. How can I be recognized as a Starwood Privilege member?
    
    
17. Is the Starwood Privilege card a credit card or charge card?
    
    
18. Can the member use both his Starwood Privilege and Starwood Preferred Guest (SPG) cards at the same time?
    
    
19. What if there are two members dining at the same table?
    
    
20. Can I enjoy Starwood Privilege dining benefits if I only consume beverages?
    
    
21. Where are the dining benefits not valid?
    
    
22. Are the accommodation benefits valid for group bookings?
      
         

1. Where can I use the membership?
The following hotels and resorts accept both the membership card and the accommodation certificates - Click Here.

2. How much does it cost to join the membership?
To find out the joining fee in your home city or country please complete the Membership Application form or Contact Us.

3. How do I join the membership?
Please complete the Membership Application form. A Starwood Privilege representative from your home city or country will contact you at the earliest possible opportunity.

4. What does 10% off Best Available Rate mean?
You will be entitled to 10% off the Best Available Rate when you book through a Starwood Customer Contact Centre, the Starwood branded website or the hotel directly (applicable only in the participating hotel at time of booking). Please note that 10% off Best Available Rate is subject to availability - Full Details.

5. What other new benefits are available with the improved Starwood Privilege programme?
Additional regional accommodation benefits are also available depending on your location and signing hotel. Participating hotels may also provide 'Special Offers' to enable members to take advantage of low demand periods, or offer additional room and dining benefits or special room upgrade offers, plus health and fitness offers etc.

6. How do I use the dining card?
Dining Reservations: To make a restaurant reservation, please contact the relevant hotel and ask for restaurant reservations. Note, there is no requirement to state that you are a Starwood Privilege member. For the contact details of each restaurant please select the desired restaurant under Dining Reservations.

Dining Payment: To avail of the dining benefits, simply present the dining card to the restaurant waiting staff after reviewing the bill/check. The bill/check will be reduced according to the number of people who were dining on your table and handed back to you for payment. Also see Starwood Privilege Dining Benefits.

7. What is the meaning of full published room rates, full regular room rates and rack rates?
The full published room rates (full regular room rates or rack rates) are the maximum, published, non-discounted rates.

8. What is the meaning of 'subject to space availability', and 'not valid through periods of expected high hotel occupancy'?
The Starwood Privilege accommodation rates are subject to space availability and may not be valid through periods of high hotel occupancy, or where black-out periods may apply during peak seasons. This means that whilst every conceivable effort will be made to honour your request for a room at the Starwood Privilege accommodation rate, there will be periods (i.e. peak seasons, holiday periods, special events etc.) when it may not be possible.

9. Why can I sometimes access better room rates than the rates available through my accommodation certificates?
Occasionally (often during low occupancy periods) there will be discounted accommodation rates available which are the same or lower than the rates afforded by your accommodation certificates.  In this event, it may be advisable to use the 10% off Best Available