Members sometimes have questions about the Starwood Privilege programme. For your convenience, the following frequently asked questions and answers have been compiled. If you do not find the answer to your question, you may wish to to e-mail or phone Starwood Privilege. For more details please Contact Us.

1. Where can I use the membership?
   
   
2. How much does it cost to join the membership?
   
   
3. How do I join the membership?
   
   
4. What does 10% off Best Available Rate mean?
   
   
5. What other new benefits are available with the improved Starwood Privilege programme?
   
   
6. How do I use the dining card?
   
   
7. What is the meaning of full published room rates, full regular room rates and rack rates?
   
   
8. What is the meaning of 'subject to space availability', and 'not valid through periods of expected high hotel occupancy' ?
   
   
9. Why can I sometimes access better room rates than the rates available through my accommodation certificates?
   
   
10. What happens if my membership is lost or stolen?
    
    
11. What is the difference between Starwood Privilege and Starwood Preferred Guest?
    
    
12. What does membership cost and how does a client arrange payment?
    
    
13. Where is Starwood Privilege not valid?
    
    
14. How long is the membership valid?
    
    
15. Can membership of Starwood Privilege be cancelled?
    
    
16. How can I be recognized as a Starwood Privilege member?
    
    
17. Is the Starwood Privilege card a credit card or charge card?
    
    
18. Can the member use both his Starwood Privilege and Starwood Preferred Guest (SPG) cards at the same time?